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Whether you have a question about a pergola order or need guidance choosing the perfect patio set, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and outdoor kitchens may include scheduled delivery coordination.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also log into your account to view real-time shipment updates for your patio furniture, fire pit, or any other item.
What is your return policy?
We offer 30-Day Returns on eligible items. If your pergola set or patio furniture does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange an item for a different style or color?
Yes, exchanges are available within our 30-Day Returns window. If you would like a different finish on your fire pit or a different configuration for your patio set, contact our team and we will walk you through the process.
What materials are your pergolas made from?
Our pergolas are crafted from weather-resistant materials designed to withstand the elements season after season. Each product page includes detailed specifications on frame construction, finish options, and recommended care.
Do your fire pits work with natural gas or propane?
Fuel type varies by model. Each fire pit listing specifies whether it uses propane, natural gas, or wood burning. Check the product details or contact us if you need help matching a fire pit to your existing outdoor setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every inquiry within 24 hours during business days.
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Quality Craftsmanship
Owned and operated by Backyard Elevated, every product is selected for lasting durability and refined outdoor design.
30-Day Returns
If your purchase does not meet your expectations, our return process is straightforward and backed by our return policy.
